Detailed Course Description (10 Days)

Day 1: Introduction + Operations & Maintenance (O+M)

• Introduction to facility management and its importance.

• Assessing and inspecting building structures, interior/exterior systems, and grounds.

• Managing the operation and maintenance of systems and equipment from acquisition and installation to replacement.

• Organizing and monitoring occupant services and measuring satisfaction.

• Selecting appropriate resources and service providers, ensuring quality performance, and resolving disputes.

Day 2: Leadership & Strategy

• Phases of the strategy life cycle (understanding – analysis – planning – acting).

• Fundamentals of leadership and management, and individual behavior theories.

• Building and maintaining effective teams, developing policies and procedures, and resolving conflicts.

• Managing relationships, governance, ethics, and codes of conduct.

Day 3: Finance & Business

• Core financial and accounting concepts in facility management.

• Budgeting, financial statements, and reporting.

• Cost concepts, cost-containment strategies, and chargebacks.

• Developing business cases supported with financial data.

• Procurement procedures, outsourcing, and contract management.

• Contract development, monitoring, dispute resolution, and risk analysis.

Day 4: Project Management

• Introduction to project management and the role of the facility project manager.

• Initiation: defining purpose, project charter, and objectives.

• Planning: designing deliverables and creating the project management plan.

• Execution and monitoring: managing teams, resources, and performance.

• Closing: accepting deliverables, closing contracts, and evaluating results.

Day 5: Sustainability

• Triple Bottom Line and aligning strategy with sustainability.

• Energy management: efficiency, devices, systems, and processes.

• Water management: minimizing use and waste reduction methods.

• Materials and consumables: renewable resources and minimizing harmful substances.

• Waste management: recycling, diversion, and eco-friendly disposal.

• Workplace and site management: indoor environmental quality and standards.

Day 6: Quality & Performance

• Facility management quality systems and strategic alignment.

• Identifying performance improvement opportunities.

• Developing metrics, KPIs, and performance measurement tools.

• Monitoring, reporting, and analyzing performance data.

• Fundamentals of quality management, audits, and service specifications.

• Measuring customer satisfaction and analyzing feedback.

Day 7: Technology & Information

• Using technology to support organizational strategy.

• Data collection, information management, and minimizing risks.

• IT basics for facility managers, including security and networks.

• CAFM systems: definition, benefits, and applications.

• Emerging tools and technologies such as modeling and imaging.

• Needs assessment, implementation, and ROI evaluation of IT systems.

Day 8: Risk Management + Real Estate (Part 1)

• Introduction to risks and risk management (organizational, operational, environmental).

• Risk management planning, governance, and KPIs.

• Emergency preparedness, disaster response, and recovery.

• Business continuity planning and facility resilience.

• Introduction to real estate strategies and requirements.

• Real estate life cycle, financial basics, and investment tools.

Day 9: Real Estate (Part 2) + Communication Skills

• Real estate assessment, acquisition, disposal, and portfolio management.

• Managing real estate assets, new construction, and major projects.

• Fundamentals of effective communication in organizations.

• Business writing: reports, emails, letters, and professional documents.

• Conducting meetings, presentations, and cross-cultural communication.

• Developing and implementing a facility communication plan, including crisis communication.

Day 10: Study Plan & International Exam Preparation

• Exam application process and registration steps.

• Structured study plan covering all core competency areas.

• Access to exam bank and practice questions simulating the real exam.

• Mock tests and strategies for time management and answering techniques.

• Final review and readiness assessment to build confidence for success.